Last Updated: 30/07/2025
1. Eligibility
Pre-Orders & Deadstock: Non-refundable unless damaged/defective (see Claims Process).
Standard Stock: Eligible for returns within 7 days of delivery.
2. Non-Refundable Items
Sale items, closeouts, or promotional items.
Custom/pre-order items (e.g., limited vinyl pressings).
Opened or used merchandise.
3. Refund Process
Step 1: Notify our team at [email] within 7 days of delivery. Include order number, photos of damage (if applicable), and reason for return.
Step 2: Returns must be shipped to our Melbourne hub at the client’s expense.
Step 3: Refunds (minus restocking fees) processed within 7 days of receipt.
4. Restocking Fees
Standard Returns: 10% restocking fee.
Bulk Orders (50+ units): 5% restocking fee.
5. Shipping Costs
Return shipping costs are the client’s responsibility unless the return is due to our error (e.g., incorrect/damaged items).
Original shipping fees (from supplier to client) are non-refundable.
6. Claims for Damaged/Defective Goods
Report damage within 48 hours of delivery.
Provide photographic evidence.
Full refund or replacement issued (client’s choice).
7. Pre-Order Cancellations
Pre-orders canceled after 48 hours incur a 15% fee to offset sunk costs.
8. Currency & Exchange Rates
Refunds issued in AUD at the locked USD/AUD rate active during the order date.
9. Exceptions
We reserve the right to refuse returns for excessive claims or abuse of policy.
“DIY Ethos” Clause: Contact us directly to negotiate solutions for unique circumstances.